Privacy Policy

Hub Panelcore Ltd ("we," "us," "our") is the data controller for personal data collected through hub-panelcore.click and when you book workshops or tutoring sessions with us. Our registered address is 140 Wales Farm Road, London, W3 6GZ, United Kingdom. Contact: hello@hub-panelcore.click.

1. Data We Collect

We may collect the following personal data:

• Contact form submissions: name, email address, message content, selected service, experience level, and preferred date.
• Booking and payment: name, email, billing address, payment confirmation details (we do not store full card numbers).
• Communications: emails and phone records when you contact us.
• Website usage: if you accept analytics cookies, anonymised page view data via our analytics provider.
• Cookie preference: your accept or reject choice stored in localStorage.

2. How We Use Your Data

We use personal data to:

• Respond to enquiries and confirm workshop bookings
• Deliver tutoring services and send session materials
• Process payments and maintain financial records
• Send follow-up summaries agreed as part of a consultation
• Improve our website content based on aggregated analytics
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR we rely on:

• Contract: processing necessary to deliver a session you booked
• Legitimate interests: responding to enquiries, improving our services, and maintaining website security
• Consent: optional analytics cookies (you may reject these without affecting site functionality)
• Legal obligation: retaining financial records as required by tax law

4. Data Retention

Enquiry form data is retained for twelve months unless a booking is made, in which case it is kept for the duration of our relationship plus six years for financial records. Analytics data is retained in aggregated form for twenty-six months. Cookie consent preferences persist in your browser until you clear localStorage.

5. Data Sharing

We do not sell personal data. We may share data with:

• Payment processors to collect session fees
• Email service providers to send booking confirmations
• Analytics providers (only if you accept analytics cookies)
• Professional advisers or authorities when required by law

6. International Transfers

Some service providers we use may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised under UK data protection law.

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing, object to processing, and data portability where applicable. You may also withdraw consent for analytics cookies at any time by clearing your browser storage or contacting us. To exercise your rights, email hello@hub-panelcore.click. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls on internal systems. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

9. Children

Our services are intended for adults. We do not knowingly collect data from anyone under sixteen. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

10. Changes

We may update this Privacy Policy periodically. Material changes will be reflected in the date above. Continued use of the website after changes constitutes acknowledgement of the updated policy.